Frequently Asked Questions

Ordering a product on CanadaVetCare is quick, easy, and simple. Start by browsing or searching for the products you need for your pet using the search bar or the navigation menu at the top of the page. Once you’ve found the right items, add them to your cart.

Before proceeding to checkout, click on the “Sign In” option if you already have an account, or select “Register” to create a new one by entering your basic details and setting up a password.

After signing in, review the items in your cart, confirm your shipping details, and proceed to checkout to complete your purchase securely.

Yes, all prices on CanadaVetCare are listed in US Dollars (USD).

Once your order is shipped, you will receive a shipping confirmation email to your registered email address. You can also check the status of your order anytime by signing into your account on our website. Alternatively, you may send us an email at [email protected].

We offer free shipping on all orders within the USA, regardless of order value. In certain exceptional cases, shipping charges may apply depending on specific shipment requirements. For added convenience, we also provide a tracked shipping option at an additional cost. Please note that shipping charges apply to all orders shipped outside the USA, and these may vary based on the destination and shipping method.

No, you will only pay the final price you see at checkout. There are no hidden charges, customs duties, or other fees added later.

Yes. You can change your order until it is not shipped. No changes can be made to your order once it is shipped. You can contact our customer care team at 1-800-910-6860, Mon - Fri: 9AM - 9PM CST / Sat: 9AM - 6PM CST, or via email at [email protected] at the earliest if you wish to make changes to your order.

Yes. If you are not completely satisfied, you can return your order under our 100% money-back policy. Please contact our customer care team within 5 days of delivery to initiate the return. We’ll either reship the product or issue a refund.

Kindly ensure the product is in its original, sealed packaging. We are unable to offer a refund or reshipment for items that have been opened or used.

Yes, you can cancel your order before it has been dispatched. Once the order is shipped, it cannot be canceled.

If you need help with a cancellation, please contact our customer care team as soon as possible at 1-800-910-6860 (Mon - Fri: 9AM - 9PM CST / Sat: 9AM - 6PM CST) or send an email to [email protected]

You can check the status of your order by logging into your account on our website and clicking on your order number to view its current status. Alternatively, you can contact our customer care team for an update by calling our toll-free number or emailing [email protected].

For orders with 'Tracked Shipping': Please note that tracking numbers may take up to 3 days after shipment to become active in the tracking system.

Click on the 'Sign In' button on the home page to go to the 'Login' page and click on 'Forgot Password'. Provide your email address and you’ll receive an email with a password reset link. Click the link and follow the instructions to create a new password for your registered email address.

Yes, shopping with CanadaVetCare is completely safe and secure. We follow industry-standard security practices, including 256-bit SSL encryption, to protect your payment information. Our systems also comply with PCI (Payment Card Industry) standards, ensuring that your transactions are handled with the highest level of security. For more details, please refer to our ‘Privacy Policy’.

You can easily update your account details at any time by logging into your account on our website and updating the relevant details in your profile. If you need assistance, please reach out to our customer support team and we’ll be happy to assist you.

Auto Order is an auto-mated delivery service offered by CanadaVetCare. It allows you to schedule your pet’s essentials as you need them.

You need to place an order once and select how often you’d like it to be delivered, at your preferred delivery address and payment method. Your subsequent orders will then be automatically processed and delivered to your doorstep based on the selected schedule. This will help you save time while ensuring you never run out of your pet’s essentials.

You can easily manage your Auto Order settings through your customer account at any time. Simply log in to your account to update details such as products, delivery schedule, or address. If you need assistance, please contact our customer service team via email or phone.

Yes, all our products are genuine and authentic. We source them directly from authorized suppliers and trusted manufacturers worldwide. These are official products made by the same manufacturers that supply them to the USA and other global markets, ensuring authenticity and quality.

The product images displayed on our website are for illustration purposes only. The actual product may vary slightly due to manufacturer updates, product improvements, or changes from the supplier. At times, differences in screen settings or display resolutions may also cause colors to appear slightly different from the actual product. Additionally, certain listings may use representative images for reference purposes.

Note: Please ensure you select the correct product and size when ordering, as we are unable to offer refunds or exchanges for items chosen incorrectly.

If you need any further assistance, feel free to reach out to us at [email protected]. Our team will be happy to help you with any queries you may have.